- Most orders are despatched on the same day if ordered by 2pm.
- Delivery in the United Kingdom is free. Additional shipping charges apply to countries outside the UK (currently GBP £2.00 per delivery).
- We aim to despatch orders on the same day if received by 2pm (excluding public Holidays and Weekends) by Royal Mail's first Class post. Your order should normally arrive the next day, or 1-2 working days in a UK destination, or 5-7 working days to most countries outside the UK.
- We make every effort to meet delivery times. However, these may be affected by situations beyond our control and so we cannot provide a guaranteed next day delivery.
- All ties are enclosed in clear plastic/cellophane sleeves and posted in padded mail bags or boxes to protect them from damage.
- If, for any reason, you are unhappy with the products you have received, you can return any piece or all in the original condition and packaging within 1 month. We will give you a full refund including any delivery charge.
- The address for returns can be found on the 'Contact Us' page and on the back of your packing slip.